Service Desk Analyst: Jobs, Courses, Salaries, and Career Paths

You will learn if you pay attention to what goes on around you and ask plenty of questions. This is also a job where you might have some down time, which if utilized productively can prove to be a great time to study for certifications or read up on what you don’t quite understand. This is exactly what I did 20 years ago, and it helped me get to the next step. For an introductory https://remotemode.net/ course, start with IBM’s Introduction to Technical Support. Plus, if you enjoy the course, you’ll already be on your way to completing a Professional Certificate in the field. Google has two Professional Certificates designed to help beginners learn more about the IT field and gain the necessary skills to enter a related profession, like service desk analyst.

To be a successful technical support engineer, it’s important to have both technical and workplace skills. Technical skills represent the practical aspects of your role, while workplace skills contribute to how productive you are in a work environment. Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498.

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Meanwhile, traffic from Google Search has risen and continues to be the top referrer of readers for large media sites. The 54-year-old executive at a California science and technology company says he’ll finish 60 percent of the written articles he opens, but he has become more comfortable skimming them over the years. His other go-to source of news is a syndicated progressive podcast called “The David Pakman Show.” help desk engineer Bach is on social media, and gets some news from X, but doesn’t find it as useful for learning about world events. His TikTok feed is also devoid of much news, offering an escape from the world with basketball, cooking and random comedy content. The eight most common skills for help desk engineers in 2023 based on resume usage. An operating system acts as a link between the user and the hardware components.

Technical support engineer career path

For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities. After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be. As a sys admin, you will be expected to know how to install, configure and manage operating systems from the server level down to a desktop level. You might start to pick up some data center experience with virtualization technologies and various storage technologies. This is where you might start to build out a niche for a specific software or technology, and grow the rest of your career off of it.

Earning advanced degrees, such as a master’s degree in a related field, will likely improve your salary. Certifications are another popular avenue for improving your annual earnings in this position. The median salary and wage for computer support specialists are $57,910 per year and $27.84 per hour as of May 2021 (U.S. Bureau of Labor Statistics (BLS)). Help Desk is a destination built for readers looking to better understand and take control of the technology used in everyday life.

Qualities Every Help Desk Technician Should Have

A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. Level one is an entry-level position and involves troubleshooting simple questions and escalating anything more advanced to level two in the case of a service desk analyst. If you’re interested in furthering your career in this field, you can pursue management roles as an IT manager, IT project manager, or senior technical support engineer. Other careers to consider with experience as a technical support engineer include information security analyst, software developer, and computer systems administrator. While similarities exist, there are also some differences between help desk engineers and desktop support specialist. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards.

• It can be a negative environment as technicians are constantly bombarded with questions and problems.
• According to Glassdoor as of November 2023, the estimated total pay for a technical support engineer in the US is $80,459 per year.
• You can gain the qualifications you need to become a help desk technician with the following walkthrough.
• In the Google IT Support Professional Certificate program, I learned skills to assist customers with end-to-end support, ranging from identifying problems to troubleshooting and debugging.
• Take a few minutes to learn more about how to become a help desk technician, and check out the CompTIA A+ certification, your gateway into an entry-level IT position.
• He is passionate about learning and enjoys writing engaging content to help current and future students on their path to a rewarding education.
• From 2021 to 2031, the BLS projects an increase of 6% for computer support specialists, with 56,400 net new jobs expected during that 10-year period.

During the week, she absorbs the news in bits and pieces though social media, mostly on Instagram and X, formerly known as Twitter. She listens to NPR and Wall Street Journal podcasts on Spotify, and reads daily newsletters from MorningBrew and ProPublica. What they do once they’re on them varies and crosses over, with links from social media to full stories and back again. News websites and apps are the most popular option, followed closely by search, then social media and podcasts, according to Pew. She says the shifts show people aren’t just looking for facts when they seek out news, but also a sense of community. While consumption of printed news, television and radio continues to drop, that doesn’t mean people are less informed.

Each article will include the responsibilities, qualifications, related job titles and salary range for the role. As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there. In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers. Senior infrastructure engineers are 4.0% more likely to earn their Master’s Degree and 0.2% less likely to graduate with a Doctoral Degree. One of the best ways to learn the skills needed to bea help desk engineer is to take online courses to advance your career, like those provided by Udemy and Coursera. Technical assistance is the non-financial assistance provided by local or international specialists.